1. Educational information only
This website provides general Canadian internet education, including provider availability concepts, connection types, speed-test explanations, Wi-Fi guidance, ownership/branding context, and location-based research tips. It does not provide personalized telecom, legal, financial, or technical advice.
2. No internet service ordering through this site
Urban does not currently sell home internet plans, accept internet orders, confirm address eligibility, open provider support tickets, access customer accounts, or process provider cancellations through this site. If you need service, billing, cancellation, repair, outage, or account help, use the official website or support channel of the provider involved.
3. No affiliation or endorsement
Provider, product, and brand names may appear for identification, comparison education, and market-context purposes. Urban is not affiliated with, endorsed by, or acting as an official support channel for Rogers, Bell, TELUS, Videotron, Cogeco, Eastlink, TekSavvy, Starlink, Xplore, Shaw, Start.ca, Koodo, Fizz, Freedom, VMedia, EBOX, Distributel, or other named providers unless a page expressly says otherwise.
4. Prices, availability, and plan details change
Internet service availability depends on the exact address, unit number, building wiring, local network, technology type, provider rules, and current promotions. This site avoids live plan tables because prices, discounts, fees, speed tiers, equipment rules, and address eligibility can change quickly. Always verify details directly with the provider or a current comparison tool before making a decision.
5. Advertising and editorial independence
This site may display advertising, including automated third-party advertising. Ads are separate from editorial content. An ad appearing on this site does not mean Urban recommends, verifies, or has a business relationship with that advertiser.
6. Accuracy and corrections
We try to keep pages useful and current, but Canadian telecom ownership, branding, wholesale access, and service availability change over time. If you find an outdated statement, broken link, or accessibility issue, use the contact page and include the page URL.
7. Acceptable use
You may use this site for personal research and ordinary educational purposes. Do not scrape the site at scale, interfere with its operation, copy pages into competing publications, or use the site in a way that violates applicable law.
8. Limitation of liability
The website is provided on an “as is” and “as available” basis. Urban and its publisher are not responsible for provider decisions, plan changes, outages, billing outcomes, installation delays, equipment compatibility issues, or other results from relying on general information on this site.
9. Governing law
These terms are governed by the laws of Ontario and Canada, without limiting consumer protections or mandatory rights that may apply in a reader’s province or territory.
10. Changes to these terms
These terms may be updated as the site changes. The version shown on this page applies when you use the site.