Modems - The Urban Internet Company
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Modems

Modems & Routers

A 'modem' connects you to the internet, and we do sell modems. A 'router' is an optional separate device which connects a modem to a network or a bunch of laptops or other internet using devices. For most cable internet plans we offer choice of modems that have WiFi (modem/router combo devices), or do NOT have WiFi capabilities. The only internet plans we offer which do not have this option are the over over the Eastlink and Videotron networks (only non WiFi modems available to buy or rent for those internet plans, but you can connect your own router to them to add WiFi capability). We have tried very hard to be very clear in the description of each modem to tell you if it has WiFi capabilities or not. For modems which do not have WiFi capabilities you can connect any router to them to add that WiFi capability. We do not sell 'routers' but you can buy them at department stores, electronic stores, or online. We do not provide tech support for routers.

If you need to buy a modem, it is usually best that you buy it from us, as most models of modems will NOT work with our internet plans. The reason for this is that the list of suitable modems (which varies by network and also changes over time) is not decided upon by us, we have no control over it, and the list is very small. The 'powers that be' decide which models of modems go in that list, not mere mortals. Even if you are currently using a modem with a big name cable company, and you will be transferring your internet to us, and even be using the same cable line, that does not mean that the cable company will allow our customers to use the same models of modems that their customers use, one cannot make such a logical assumption, things just do not work that way in Canada! We have very little profit margins on modems, basically we sell them as a service to you. If you buy a modem from us, it will work with your internet plan, (but if you go off and try to buy one on your own, you may find that it was not quite the exact match you though it was and it might not work). Even the version of the firmware (software) on the modem must be an exact match.

Further down this page are tables of suitable modems by network that we deliver our cable internet plans over. If you plan to bring your own modem for use with our internet plan, then please enter the modem make/modem, serial number and MAC ID info in the 'Notes' field on the order form as we cannot process the order without that info and please be clear on which number is the serial number and which number is the MAC ID. (You cannot use a modem that belongs to another company with our plans as they will want their modem back.) Most customers buy or rent a modem from us.

Modem Required

All of the internet plans (both cable internet plans and DSL internet plans) that we offer require the use of a suitable modem that is on a list of suitable modems. If you do not currently have 'cable internet' (cable internet is internet delivered over a cable TV line), then if you are ordering one of our cable internet plans you will likely want to buy or rent a cable modem from us as part of placing your order. We do offer those options to you when you place your order. Modem rentals are all $15.95 per month, but over the long term your best deal is always to buy the modem up front rather than rent it long term. Purchased modems have a 12 month warranty from date of purchase.

If you order a DSL (or ADSL or VDSL) internet plan from us, and you buy or rent the modem from us, then we will configure the modem at the warehouse (in Ontario), before we ship it to you. If your provide your own suitable modem then you will need to configure your modem yourself.

Modem Shipping

If you buy or rent a modem from us, it will usually ship from a warehouse in Ontario the same or next business day (about mid-afternoon) by Canada Post Xpresspost, with options 'signature required, do not safe drop' and a Canada Post Tracking Number which you can use on the Canada Post site to track the modem. Delivery time for modem is about 3 days in Ontario & Quebec, and a day or two more elsewhere in Canada. There is a shipping fee of $12.95 on all modems. (We do provide Canada Post return numbers to cover return shipping cost on modem rentals, or situations in which a purchased modem needs to be returned.) As Canada Post does not pick up on weekends or statutory holidays, modems only ship Monday to Friday, excluding statutory holidays. We will not know the tracking number until after the modem ships. If we did not email it to you, and if you want to know what it is, please use the contact form to ask us for the number. Canada Post does not normally deliver on weekends or statutory holidays.

The address you enter when you place your order, is the address that we install/activate the internet at. It is also the name and the address that we will ship the modem to, unless you enter a note in the 'Notes' box on the order form asking us to ship the modem to a different address.

If you have questions, please use the Contact form to ask them before placing an order. Thank you!

Suitable Modems - For Our Internet Plans Over Rogers Cable Networks (Ontario & NB & NL)

Important Note - Only certified DOCSIS 3.1 cable internet modems will be able to access the Rogers Cable networks (DOCSIS 3.0 modems will stop working) after the dates below:

Make Model Hardware Ver Firmware Ver DOCSIS Ver WiFi Max Download Speed
TP-Link TC7650 1 v1.0.3 Build 20161117 Rel358190 D3.0 24x8 No 300
Technicolor CGA4234DGW 1 CGA4234-P15-13-CA902-c0200r181-191007 D3.1 2x2 or D3.0 32x8 WiFi 1024
Technicolor TC4400 2 SR701343-190628-D D3.1 2x2 or D3.0 32x8 No 1024
Technicolor TC4350 3 50041.1.19.0 D3.0 32x8 No 300
SmartRG SR808AC 1 1.0.0.14 D3.0 24x8 WiFi 300
Sercomm DM1000 0.D V1.12.03.011 D3.1 2x2 or D3.0 32x8 No 1024
Hitron CODA-4680 2A 7.1.1.2.2b9 D3.1 2x2 or D3.0 32x8 WiFi 1024
Hitron CGNM-3550 1A 4.5.11.8-TPIA D3.0 32x8 WiFi 300
Hitron CDA3-35 2A 6.1.3.31 D3.0 32x8 No 300
Hitron CGN3-RES 1A 4.2.4.11RES / CGN3U 4.5.8.3 D3.0 24x8 Yes 300
Compal Broadband Networks Inc. (CBN) CD8000 1 7.13.198.12 D3.1 2x2 or D3.0 32x8 No 1024
Compal Broadband Networks Inc. (CBN) CH8568 1.11 CH8568-7.13.198.53-NOSH D3.1 D3.1 2x2 or D3.0 32x8 No 1024

Suitable Modems - For Our Internet Plans Over Shaw Cable Network (NW ON & Western Canada)

Make Model Firmware Ver DOCSIS Ver WiFi Max Download Speed
Adtran DM1000 V01.12.03.006 D3.1 2x2 or D3.0 32x8 No 1000
Sercomm DM1000 V01.12.003.011 D3.1 2x2 or D3.0 32x8 No 1000
CBN CD8000 7.13.198.12 D3.1 2x2 or D3.0 32x8 No 1000
Motorola MB8600 18.2.9 D3.1 2x2 or D3.0 32x8 No 1000
Technicolor TC4400-AM V2 SR701341-180903_2018-09-03-D D3.1 2x2 or D3.0 32x8 No 1000
Technicolor TC4350 50041.1.19.0 D3.0 32x8 No 300
Technicolor CGA4234 CGA4234-PSIP-13-A000-c0200r191-200730 D3.1 2x2 or D3.0 32x8 WiFi 1000
Hitron CODA-4680 7.1.1.2.2b9 D3.1 2x2 or D3.0 32x8 WiFi 1000
Hitron CDA3-20 6.1.3.31 D3.0 24x8 No 300
Hitron CDA3-35 6.1.3.31 (Hardware Version 2A) D3.0 24x8 No 300
SmartRG SR808ac 1.0.0.16 D3.0 24x8 WiFi 300
SmartRG SR804n 2.0.2.4 D3.0 8x4 WiFi 75
Hitron CDA-RES 4.2.1.4NA D3.0 8x4 No 75
Hitron CGNM-3550 4.5.11.8 D3.0 32x8 WiFi 300
Hitron CGN 3.1.6.6 D3.0 8x4 No 75
Huawei MT130U V100R001C01B072 D3.0 8x4 No 75
Thomson DCM475 STAC.02.16 D3.0 8x4 No 75
Technicolor DPC3848V dpc3800-v303r2042162-160620a D3.0 24x8 Wifi 300
Technicolor TC4300 STFC.01.01 D3.0 8x4 No 75
Hitron CODA-45 7.1.1.1.2b1 D3.1 2x2 or D3.0 32x8 No 1000
Arris/Motorola SB6141 Komodo_1.0.6.12 D3.0 8x4 No 75
Motorola SB6120 SB612X-1.0.5.0-SCM03-NOSH D3.0 4x4 No 20

Suitable Modems - For Our Internet Plans Over Cogeco Ontario Cable Network

Make Model Firmware Ver DOCSIS Ver WiFi Max Download Speed
Hitron CODA-4680 7.1.1.2.7b8 D3.0 32x8 or D3.1 2x2 WiFi 1024
CBN CH8568 7.13.198.53-NOSH D3.0 32x8 or D3.1 2x2 WiFi 1024
ARRIS TG3452A AR01.02.095.NCS D3.0 32x8 or D3.1 2x2 WiFi 1024
Hitron CODA-45 7.1.1.1.2b1 D3.0 32x8 or D3.1 2x2 No 1024
CBN CD8000 7.13.198.12 D3.1 2x2 or D3.1 32x8 No 1024
Technicolor TC4350 50041.1.15.0/50041.1.19.0 D3.0 32x8 No 250
SmartRG SR808ac 1.0.0.14 D3.0 24x8 WiFi 250
Hitron CGNM-3550 4.5.11.8 D3.0 32x8 WiFi 250
ARRIS TG2472G TS9.1.103BA D3.0 24x8 No 250
Cisco/Technicolor DPC3848VM dpc3800-v303r204318-210209a-D D3.0 24x8 WiFi 250
Hitron CDA3-35 6.1.3.31 D3.0 32x8 No 250
Hitron CDA3-20 6.1.3.31 D3.0 24x8 No 250
TP-Link TC-7610 v1_1_0_20160920 D3.0 8x4 No 60
Technicolor (Thompson) DCM476 STAC 2.50 D3.0 8x4 No 60
Technicolor TC4300 STFC 01.01 D3.0 8x4 No 60
SmartRG SR804n 2.0.1.5 D3.0 8x4 WiFi 60
Hitron CGN-CWV 3.1.6.6 D3.0 8x4 No 60
Hitron CDA-RES (HW REV: 1 & 2) 4.2.17NA-T1 D3.0 8x4 WiFi 60
Coship CCM8200 3.0.0.27 D3.0 8x4 No 60
Cisco DPC3008 dpc3000-v302r125552-120315a D3.0 8x4 No 60
Cisco DPC3825 dpc3825-v302r125573-130625a D3.0 8x4 WiFi 60
ARRIS (Motorola) SB6141 1.0.6.12 D3.0 8x4 No 60
Cisco DPC3000 v303r2390-090629a D3.0 4x4 No 40

Suitable Modems - For Our Internet Plans Over Cogeco Quebec Cable Network

Make Model Firmware Ver DOCSIS Ver WiFi Max Download Speed
ARRIS TG3452A AR01.02.095.NCS D3.0 32x8 or D3.1 2x2 WiFi 1024
Hitron CODA-45 7.1.1.1.2b1 D3.0 32x8 or D3.1 2x2 No 1024
CBN CD8000 7.13.198.12 D3.1 2x2 or D3.1 32x8 No 1024
Technicolor TC4350 50041.1.19.0 D3.0 32x8 No 120
Hitron CDA3-35 6.1.3.31 D3.0 32x8 No 120
SmartRG SR808ac 1.0.0.14 D3.0 24x8 WiFi 120
ARRIS TG2472G TS9.1.103BA D3.0 24x8 WiFi 120
Cisco DPC3848VM dpc3800-v303r204318-210209a-D D3.0 24x8 WiFi 120
Hitron CDA-RES (HW REV: 1 & 2) 4.2.17NA-T1 D3.0 8x4 WiFi 60
ARRIS TG862G TS070593_060313_NA.MODEL_862.GW.MONO D3.0 8x4 WiFi 60
Technicolor TC4300 STFC 01.01 D3.0 8x4 No 60
SmartRG SR804n 1.0.0.5/2.0.1.5 D3.0 8x4 WiFi 60
Technicolor (Thompson) DCM476 STAC 2.50 D3.0 8x4 No 60
ARRIS (Motorola) SBG6580 SBG6580-3.3.1.0-GA-09-058-NOSH.p7 D3.0 8x4 WiFi 60
Cisco DPC3825 dpc3825-v302r125573-130625a-CVC060414.p7b D3.0 8x4 WiFi 60
Cisco DPC3008 d3000-v302r125552-120315a-CVC060414.p7b D3.0 8x4 No 60
Cisco DPC3000 dpc3000-v303r2393-130613a.p7b D3.0 4x4 No 40

Suitable Modems - For Our Internet Plans Over Videotron Cable Network (Quebec +)

Make Model Hardware Ver Firmware Ver DOCSIS Ver WiFi Max Download Speed
CBN CH8568 112.01 CH8568G-7.13.198.54-NOSH.p7 D3.1 2x2 or D3.0 32x8 Wifi 940
Adtran DM1000 0.D 1.12.03.006 D3.1 2x2 or D3.0 32x8 No 940
Sercomm DM1000 0.D 1.12.03.009 D3.1 2x2 or D3.0 32x8 No 940
CBN CD8000 1.01 7.13.198.13 D3.1 2x2 or D3.0 32x8 No 940
Technicolor TC4400-AM 2.0.0 SR70.12.41-180903 D3.1 2x2 or D3.0 32x8 No 940
Arris SB6183 1 2.4.0.2-GA-00 D3.0 16x4 No 200
Technicolor TC4350 3 50041.1.15.0 D3.0 32x8 No 200
Technicolor TC4310 1 STF8.20.02 D3.0 16x4 No 200
Thomson DCM475 1.0/1.1 STAC.55.10 D3.0 8x4 No 200
Hitron CDA-RES 1A/2A 4.4.0.25 -> 4.4.0.30 D3.0 8x4 No 200
Technicolor TC4300 1 STFC.55.01 D3.0 8x4 No 200
ARRIS TM822G 03-Feb 9.1.103S5Q D3.0 8x4 No 200
Motorola SB6120 1.0/3.0 SB_KOMODO-1.0.6.13-SCM00-NOSH.NNDMN D3.0 4x4 No 60
Motorola SB6121 5 SB_KOMODO-1.0.6.16-SCM00-NOSH.NNDMN D3.0 4x4 No 60

Suitable Modems - For Our Internet Plans Over Eastlink Cable Network (Ontario & Atlantic Parts Only)

Make Model Firmware Ver DOCSIS Ver WiFi Max Download Speed
Arris DG2470 9.1.103GE D3.0 24x8 WiFi 400
Arris DG3270 9.1.103GE D3.0 32x8 WiFi 400
Arris CM8200 D31CM-PEREGRINE-1.1.1.0-GA-11-NOSH D3.1 2x2 or D3.0 32x8 No 1000
Technicolor TC4350 50041.1.19.0 D3.0 32x8 No 1000
Hitron CDA3-20 6.1.3.37 D3.0 24x8 No 400
Hitron CODA-45 7.2.4.3.1b3 D3.1 2x2 or D3.0 32x8 No 1000
Hitron CODA-4582 7.1.1.2.7b8 D3.1 2x2 or D3.0 32x8 Wifi 1000
Hitron CDA3-35 6.1.3.31 D3.0 32x4 No 400
CBN CD8000 7.13.198.12 D3.1 2x2 or D3.0 32x8 No 1000

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The above suitable modem data is current as of 21 March 2022.